Workflow
What it organizes
A tenant submits a request with photos and access instructions from a phone link.
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Interactive Solution Concept
A maintenance coordination portal for property managers
Explore how the core workspace could feel in practice. Everything below uses sample data, but the interactions represent the workflow I would tailor to your team, rules, and existing tools.
Coordination
Today, AlinaOpen requests4
Resolved under 48h71%
Past 48 hours1
Common area — hallway lightRiverbend Flats | 2 days ago | Lighting repairEst. $90 | Resolved | Verified complete |
Unit 7A — AC not coolingRiverbend Flats | 3 days ago | HVAC repairEst. $1,450 | Overdue | Escalate — past 48 hours |
Unit 4B — no hot waterMaplewood Court | Today 7:10 AM | Water heater failureEst. $780 | Vendor dispatched | Vendor arriving by 2 PM |
Unit 12 — dishwasher leakMaplewood Court | Yesterday 4:20 PM | Appliance leakEst. $240 | Triaged | Dispatch in-house maintenance |
Switch to the owner view, approve a request above the reserve, and watch it move to dispatch.
First build
Where I would start
Start with one portfolio, the tenant request form, the owner approval threshold, and the vendor dispatch view.
Proof
How it earns its keep
Median time from request to resolution · Percent resolved within 48 hours · Hours per week spent coordinating by email and text
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